Terms & Conditions
Last Updated: March 2026
Overview
This website is operated by PureFlex (www.pureflex.in). Throughout the site, the terms “we”, “us” and “our” refer to PureFlex.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms and Conditions, including all policies referenced herein.
These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000, and do not require any physical or digital signature.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services.
1. Online Store Terms
By agreeing to these Terms:
• You confirm that you are at least 18 years of age.
• You agree not to use our products for any illegal or unauthorized purpose.
• You must not transmit viruses, malicious code, or harmful software.
A breach of these Terms may result in termination of your access to our Services.
2. General Conditions
We reserve the right to refuse service to anyone at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission.
Credit card information is always encrypted during transmission over networks.
3. Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated.
Any reliance on material on this site is at your own risk.
We reserve the right to modify site content at any time without obligation to update information.
4. Pricing & Modifications
• All prices are listed in Indian Rupees (INR).
• Prices include applicable GST unless otherwise stated.
• Prices are subject to change without notice.
We reserve the right to modify or discontinue any product or service without notice.
5. Products & Availability
Certain products may be available exclusively online and in limited quantities.
We make every effort to display product colours and images accurately, but we cannot guarantee display accuracy on your device.
We reserve the right to:
• Limit quantities per person or household
• Cancel orders at our discretion
• Discontinue products at any time
6. Billing & Account Information
We reserve the right to refuse or cancel orders.
You agree to provide current, complete, and accurate purchase information.
If an order is cancelled or modified, we may notify you via email or phone.
7. Payment Methods
We accept:
• UPI
• Net Banking
• Credit Cards
• Debit Cards
• Digital Wallets
• Cash on Delivery (COD), where available
Payments are processed securely via third-party gateways such as Razorpay or Shopify Payments.
We do not store complete card or bank details.
Order confirmation does not constitute acceptance — acceptance occurs only upon dispatch.
8. Shipping & Delivery
We ship to serviceable pin codes across India.
• Orders are typically dispatched within 1–3 business days
• Estimated delivery time: 5–10 business days
Delays caused by courier partners, weather conditions, strikes, or unforeseen circumstances are beyond our control.
Risk of loss passes to the customer upon handover to the courier partner.
9. Returns, Refunds & Cancellations
Returns may be requested within 7 days of delivery, subject to:
• Item unused and unwashed
• Original packaging intact
• Proof of purchase provided
Products used or damaged by the customer are not eligible.
If the product arrives damaged, defective, or incorrect:
• Notify us within 48 hours with photos
• We will arrange replacement or refund
Refunds are processed within 7–10 business days after inspection.
COD refunds are processed via bank transfer.
Orders can be cancelled before dispatch only.
10. Product Disclaimer
PureFlex products, including bamboo compression sleeves and wellness support products, are designed to provide comfort, compression support, and everyday recovery benefits.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
If you have existing medical conditions such as:
• Diabetes
• Circulation disorders
• Deep vein thrombosis (DVT)
• Skin infections
• Peripheral vascular disease
Please consult a healthcare professional before use.
If discomfort, numbness, or irritation occurs, discontinue use and consult a medical professional.
Individual results may vary.
11. Third-Party Tools & Links
We may provide access to third-party tools or links.
We are not responsible for third-party content, policies, or transactions.
Please review third-party terms before engaging.
12. User Comments & Submissions
If you submit feedback, ideas, or comments:
• We may use them without restriction
• We are not obligated to maintain confidentiality or provide compensation
You agree not to submit unlawful, defamatory, or harmful content.
13. Personal Information
Your personal information is governed by our Privacy Policy.
We process personal data in accordance with:
• Information Technology Act, 2000
• IT Rules, 2011
• Digital Personal Data Protection Act, 2023
We do not sell your personal data.
14. Prohibited Uses
You may not use this website to:
• Violate any laws
• Infringe intellectual property rights
• Upload malicious code
• Harass or discriminate
• Collect personal data of others
Violation may result in termination of access.
15. Disclaimer of Warranties & Limitation of Liability
Our services and products are provided “as is” and “as available.”
PureFlex shall not be liable for:
• Indirect or consequential damages
• Loss of profits or revenue
• Errors or service interruptions
Nothing in these Terms limits liability under applicable Indian law, including the Consumer Protection Act, 2019.
16. Indemnification
You agree to indemnify and hold PureFlex harmless from claims arising from:
• Breach of these Terms
• Violation of law
• Violation of third-party rights
17. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in Coimbatore, India.
Parties agree to first attempt resolution through amicable negotiation.
18. Grievance Redressal
In accordance with applicable Indian laws:
Grievance Officer: Sri Naren S
We will acknowledge complaints within 48 hours and aim to resolve them within 30 days.
19. Changes to Terms
We reserve the right to update these Terms at any time.
Continued use of the website constitutes acceptance of any changes.
20. Contact Information
Brand: PureFlex
Website: https://www.pureflex.in
Response time: 24–48 business hours