Return/Refund Policy

PureFlex: 60-Day Risk-Free Trial & Refund Policy

Last Updated: May 5, 2026
Support: support@pureflex.in

At PureFlex, we stand behind the quality of our compression sleeves and stockings. That's why we offer a 60-Day Risk-Free Trial, giving you enough time to experience the comfort and support our products. We encourage you to use your product as intended while taking reasonable care of it during the trial period.

1. The 60-Day Trial Terms

You may use your PureFlex product for up to 60 days from the date of delivery. If you're not satisfied with your purchase, you may request a return or refund, provided the following conditions are met:

Product Condition

The product must not be torn, punctured, intentionally damaged, or altered in any way that affects its normal use.

Cleanliness

For hygiene reasons, products returned with excessive stains, strong odors, dirt, or significant wear and tear may not be eligible for a refund.

Complete Return

The product must be returned with all original components, accessories (if applicable), and tags. Returning the original packaging is recommended whenever possible.

2. Damaged, Defective & Incorrect Items (Unboxing Policy)

If your order arrives damaged, defective, or you receive the wrong product, please contact us immediately.

Mandatory Unboxing Video

To process claims for products received damaged or incorrect, an uncut unboxing video is mandatory.

The video must clearly show:

The sealed outer shipping package.
The shipping label.
The complete unboxing process without any cuts or edits.
The damaged, defective, or incorrect item.

Without an uncut unboxing video, PureFlex reserves the right to deny claims relating to shipping damage, manufacturing defects visible upon delivery, or incorrect products.

3. Returns, Size Exchanges & Replacements

If you require a different size or wish to return your order during the 60-day trial, we're happy to assist.

Reverse Pickup

PureFlex will arrange a reverse pickup from your registered delivery address wherever pickup service is available.

Return Shipping Fee

A ₹200 return shipping and handling fee will be charged for all approved return requests. This fee covers reverse pickup, logistics, inspection, and processing costs.

Replacement Fee

If you request a replacement due to sizing or another eligible reason, a ₹200 logistics and processing fee will be charged for each replacement.

Replacement Policy

Once a replacement has been processed, the original order becomes ineligible for a monetary refund. Replacement orders are considered final and cannot be returned for a refund.

4. Refund Processing

If your return qualifies under our 60-Day Risk-Free Trial, your refund will be processed after the returned product successfully passes our quality inspection.

Prepaid Orders

Approved refunds will be credited back to your original payment method after deducting the applicable ₹200 return shipping fee, where applicable.

Cash on Delivery (COD) Orders

Approved refunds will be processed via Bank Transfer or UPI after deducting the applicable ₹200 return shipping fee. Our support team will contact you to collect your bank account or UPI details once the returned product has been inspected and approved.

Quality Inspection

PureFlex reserves the right to deny any refund request if the returned product is found to be:

Torn or physically damaged.
Excessively dirty, stained, or unhygienic.
Missing essential components or accessories.
Modified or altered after delivery.
Returned in a condition that prevents proper inspection or verification.

5. How to Start a Return or Replacement

To initiate a return, exchange, or replacement request, please email support@pureflex.in with:

Your Order ID.
Clear photos of the product (front and back).
A brief explanation of the reason for your return or replacement request.

Our support team will review your request and provide further instructions if your request is approved.

Please note that products returned without contacting our support team first will not be accepted.

6. Refund Timeline

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved:

Refunds are initiated within 10 business days.
Your bank or payment provider may require additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@pureflex.in.